Contact Us

Direct contact with Hopa

When you contact us, keep in mind that we review casinos — we do not run them. Questions about a blocked account, a stalled withdrawal, a disputed deposit or a change to your betting limits must go to Hopa’s own support team. Only the operator can access your account records, trace a payment or reverse a transaction. Sending those problems to us adds a step; it cannot speed up a resolution.

Our editorial team can answer questions about how we test and score casinos, why a particular review was written, and how our ratings are reached. We can also pass on factual corrections about the site. If you spot a bonus term that has changed, a game list that is out of date or a payment method that no longer appears, tell us and we will check it against the current site.

Corrections and outdated details

Casino offerings change often. Promotions are reworked, games are removed and terms are tightened. When you report something that looks wrong, we verify it against the live site before editing a review. Corrections that check out are applied without undue delay. We do not amend reviews simply because an operator requests it, and we do not remove criticism that remains accurate.

If you believe a review is unfair or contains an error, set out the specific point and, where possible, what the current page shows. That gives us a concrete basis for rechecking rather than a general complaint.

What belongs to the operator

Hopa’s support handles everything that touches your account directly: verification documents, deposit failures, withdrawal requests, bonus disputes, responsible-gambling tools and self-exclusion. Those matters involve personal data and account history, which we never hold. Contacting us about them will only delay you.

For broader questions about Hopa as a brand — its history, its games or its general terms — we can help. For anything specific to your own account, go to the operator first.

Our reply

We read every message and respond as soon as we can. Complex queries, especially those that require rechecking a live page, take longer than simple ones. If your question concerns a personal account matter, we will point you back to Hopa’s support rather than attempt an answer we are not equipped to give.

Please keep your message factual and avoid sharing passwords, full card numbers or other sensitive account details through any contact form. We will never ask for those.